Terms and Conditions of Sale and Use – MyVitaria UK

Last updated: 23 September 2026

These terms apply to orders placed on the MyVitaria store for customers in the United Kingdom. Please also read our Shipping Policy, Returns and Refunds Policy and Privacy Policy.

1. Use of the website

You must not use the website for unlawful or fraudulent purposes or in a way that could compromise its security or operation.

2. Products

We aim to describe and display our products accurately. Colours may appear slightly different depending on your screen. Each product’s features are shown on its product page.

3. Prices and payments

Prices on the UK store are displayed in pounds sterling (£). The total amount and any applicable charges are shown before you complete your order.

Payment is made using one of the methods offered at checkout. We may change displayed prices, but this will not change the price of an order you have already placed.

4. Orders

Before completing your purchase, you can review the selected items and the total amount. You do not need to create an account to place an order.

After you place your order, we will send a confirmation to the email address you provided. If we cannot fulfil an order, we will contact you and arrange the appropriate refund.

5. Order preparation and delivery

After your order is confirmed, we order each item from our supplier. Once dispatched, your order is usually delivered within 5 to 12 business days. This is an estimate. We do not offer express delivery.

Delivery details are available in our Shipping Policy. If an order is late or does not arrive, contact us and we will investigate with the carrier.

6. Parcels marked as delivered

If tracking shows your parcel as delivered but you have not received it, contact us with your order number.

We may review the tracking history, proof of delivery, any photographs or location information, and the outcome of the carrier’s investigation. We may also ask you for information that could help locate the parcel.

A “delivered” status alone does not mean your claim will be automatically refused. We will review the available information before informing you of our decision.

7. Returns and refunds

You can notify us that you wish to return an item within 14 days of receiving it, subject to the conditions in our Returns and Refunds Policy and your legal rights.

If you have changed your mind, selected the wrong size or ordered by mistake, you are responsible for the cost of returning the item to our address in France. These return shipping costs are not refunded.

If an item is faulty, damaged on arrival or different from what you ordered, please contact us before returning it. We will review the issue and explain the applicable arrangements.

8. Reviewing claims

If you report a faulty, damaged or incorrect item, provide your order number and describe the issue. Depending on the circumstances, we may ask for relevant photos, a video or other information to identify the product and assess your claim.

For damage visible on arrival, please tell us as soon as possible, ideally within 48 hours, so we can investigate with the carrier. We will still review a claim made later.

9. Fraud prevention

If we have reasonable grounds to suspect fraud or misuse of the website, we may review an order or claim and request the information needed to assess it. We will explain our decision. These checks do not remove your statutory rights.

10. Intellectual property

The text, images, logos and other website content belong to their respective rights holders or are used with permission. Reproduction without permission is prohibited, except where allowed by law.

11. Liability and disputes

We are not responsible for damage resulting from improper use of products, to the extent permitted by law. If there is a delivery problem, we will investigate it with the carrier.

The applicable law and competent court are determined under the relevant rules. Mandatory protections available to consumers in the United Kingdom remain unaffected.

For questions about an order, email contact@myvitaria.com.