Shipping Policy – MyVitaria UK

Last updated: 23 September 2026

At MyVitaria, we want to be clear about how your order for delivery to the United Kingdom is prepared, shipped and delivered.

1. Order preparation and delivery time

After your order is confirmed, we order each item from our supplier. Once your order has been dispatched, it is usually delivered within 5 to 12 business days.

This delivery time is an estimate. It may vary during public holidays or if there are disruptions in transit. We do not offer express delivery.

2. Delivery areas and shipping costs

Available delivery destinations and any applicable shipping costs are shown before you complete your order. Express delivery is not available.

3. Order tracking

When the carrier provides a tracking number, we email it to you after dispatch. It may take some time for the first transit updates to appear.

4. Late or missing orders

If your order has not arrived within the stated timeframe, email contact@myvitaria.com with your order number. We will check its progress and contact the carrier if needed.

Please also contact us if tracking shows your parcel as delivered but you have not received it. We may ask you to confirm the delivery address and provide information that could help locate the parcel.

5. Reviewing delivery issues

To review a claim, we may consider the information available from the carrier, including tracking history, proof of delivery, photographs, location data and the outcome of its investigation.

Depending on the circumstances, we may ask you to provide, if available, any correspondence with the carrier, a case reference number or a statement that you have not received the parcel. This helps us establish what happened and prevent fraudulent claims.

A “delivered” tracking status does not mean your request will be automatically refused. We review the available information before informing you of our decision. If the carrier needs to investigate, we will keep you updated.

6. Delays and responsibility

Events outside our control may delay a delivery. If there is a problem, we will work to locate your order and resolve the issue with the carrier.

This policy does not limit your rights if your order is not delivered. For returns, damaged items and refunds, please see our Returns and Refunds Policy.